FAQ
ORDERS & PAYMENT
What forms of payment do you accept?
Made in hummus accepts the following forms of payment for online purchases:
Visa
MasterCard
American Express
Apple Pay
Google Pay
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
Can I use multiple methods of payment?
At this time, we only accept one form of payment per order.
When will I be charged for my purchase?
Once the order is placed, the full amount will be charged.
Is VAT included in the final price?
Europe - Duty free: Shipping to Europe is expected to be free from taxes/duties/vat but not guaranteed (observed exceptions in United Kingdom, Switzerland, Ukraine, Norway, Czech Republic, Slovakia - destinations where duties may still apply).
New United Kingdom 2021 Brexit Restrictions apply. Please consider all associate VAT charges due to Brexit.
Do you accept gift cards?
At this time, we do not accept gift cards on Madeinhummus.com
Can I cancel or modify my order?
If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Made in hummus' Return Policy.
My order has been declined; do I need to place a new order?
If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.
What is your return policy? how many days do I have to return a product?
Returned merchandise must meet the below requirements in order to be accepted for a refund:
· All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted.
· Returns on items with a return tag attached will only be honored if the label has not been removed.
· Made to Order or personalized items are final sale and cannot be returned.
· Items purchased at a retailer or distributor cannot be returned to Madeinhummus.com. These items can be returned using the same channel of the original purchase.
How can I return an item?
Returns may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label.Return by carrier:
1) Start the return process by contacting a Client Advisor.
2) Once your return request has been approved, your prepaid shipping label will be emailed to you.
3) Pack the item(s) you wish to return in the original packaging.
4) Print then attach the prepaid shipping label to the package and arrange pickup by contacting the carrier directly at the number located on the return request email.
5) All returns shipped using the prepaid shipping label are complimentary. Please note, Made in hummus is not liable for merchandise returned through an alternative carrier service, we recommend using the prepaid label.
6) Please Contact Us if for any reason you don’t receive your prepaid shipping label or you can’t locate it. The carrier tracking number can be found on the prepaid shipping label. Please make note of this number for your records so you may track the status of your return.
7) Once received in the warehouse, returns will be processed within 14 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed. Standard shipping charges incurred at the time of purchase will be refunded. Additional fees for Saturday delivery are non-refundable.
Return in store:
1) You may return your item to the retail store.
2) Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.
3) The Client Advisors in store will be glad to assist you in the return process and you will receive an email confirmation when your return has been completed.
4) Refunds will be credited back to the original form of payment. Standard shipping charges incurred at the time of purchase will be refunded. Additional fees for Saturday delivery are non-refundable.
How do I exchange an item?
Exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label.Please follow the exchange instructions below:
Exchange by carrier:
1) Please contact a Client Advisor to initiate an exchange.
2) Once the exchange has been approved, your prepaid shipping label will be emailed to you.
3) Pack the item(s) you wish to return in the original packaging.
4) Print then attach the prepaid shipping label to the package and arrange pickup by contacting the carrier directly at the number located on the return request email.
5) All returns shipped using the prepaid shipping label are complimentary. Please note, Made in hummus is not liable for merchandise returned through an alternative carrier service, we recommend using the prepaid label.
6) Please Contact Us if for any reason you don’t receive your prepaid shipping label through email. The carrier tracking number can be found on the prepaid shipping label. Please make note of this number for your records so you may track the status of your return.
7) Once received in the warehouse, exchanges will be processed within 14 business days. If the new item costs less or more than the original item, then you will either receive a refund or a new charge for the difference.
8) You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.
How long does it take for a refund to be issued?
Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Additional fees for Saturday delivery are non-refundable.
Can I exchange or return an item gifted to me by someone else?
Gift items purchased on Madeinhummus.com may be returned. However, refunds may only be issued to the same method of payment used for the original purchase.
Have any question not answered?
SHIPPING & DELIVERY
Which shipping options are available and what are the shipping fees?
· Made in hummus ships worldwide.
· Free Shipping within Europe. (Please check rates at checkout or read further down)
· All shipping rates are subject to change without notice.
· Delivery timing is estimated from the time your order is shipped, not when it is placed.
Shipping Service & Fee
Free
US 20$
Delivery Estimate from shipping
All European Countries: 4-10 business days.
UAE: 4-12 business days.
Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 6-14 business days.
*Contact us to receive information on remote areas.
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. Made in hummus is not responsible for any unanticipated delays beyond Made in hummus' control.
All orders are processed Monday through Friday, excluding Danish holidays (January 1, Easter Monday, May 13, June 6, December 24, 25 and 26 ). Deliveries are made Monday through Friday from 9am-6pm. An adult signature will be required upon delivery.
Brexit
United Kingdom is now subject to VAT taxes imposed upon delivery due to Brexit.
DISTRIBUTION CENTER
· Europe - Duty free: Shipping to Europe is expected to be free from taxes/duties/vat but not guaranteed (observed exceptions in United Kingdom, Switzerland, Ukraine, Norway, Czech Republic, Slovakia - destinations where duties may still apply).
· New United Kingdom 2021 Brexit Restrictions apply. Please consider all associate VAT charges due to Brexit.
· Regardless, in the event of any delivery customs charges, Made in hummus is not responsible for any duties paid by the customer charged by the courier/government.
How can I track my order status?
Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.
Is a signature required upon delivery of my order?
For security reasons, an adult signature is required upon delivery.
Can I ship to a P.O. Box?
Orders may not be shipped to P.O. boxes.
Can I modify my shipping address?
If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Have any question not answered?